- Act Now
- Open Internet
- Promoting Creativity
- Open & Accessible Technology
Ian Rogers of Yahoo Music has a fascinating blog post containing a talk he gave to an audience of music industry folks. Basically, his point is that the user experiences provided by record labels and retailers are what's losing them massive opportunities in online sales. The gist of the presentation is nicely summed up in its title: "Convenience Wins, Hubris Loses, and Content vs. Context, a Presentation for Some Music Industry Friends."
DRM is one major example he gives of customer inconvenience:
While running "New Media" at Grand Royal I released the first day/date digital/physical release with At The Drive-In's "Relationship of Command" . Thanks to EMI requirements (hi Ted! hi Melissa!) it was DRM'd WMA and we sold about 12 copies in the first month, probably all to journalists.