Posts by Kristine DeBry

Cable Broadband Providers: What Ever Happened to “The Customer is Always Right”?

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The concept that “The Customer is Always Right” has such resonance that it has been popular around the globe for more than 100 years, from Marshall Field’s department store in Chicago to Selfridge’s in London, and from the Ritz in Paris, whose motto was "le client n'a jamais tort” (the customer is never wrong) to the German "der Kunde ist König" (the customer is king) and the Japanese "Okyakusama wa Kamisama desu" (the customer is like a god).

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